What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, age or other details to help you with your order or inquiry.
When do we collect information?
We collect information from you when you place an order or enter information on our site such as to register for a newsletter, submit an inquiry or complete a pre-trip questionnaire.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions or prepare for your departure (ie: food and experience questionnaires).
• To send periodic emails regarding your order or other products and services if you opt into our newsletter. We will send you information that is relevant to your trip or course up to the departure date. You will receive an optional survey at the end of your course or trip which you can complete if you would like to provide your feedback.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All financial transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
• Help remember and process the items in the shopping cart.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled but it may make your site experience less efficient and some of our services may not function properly.
However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Third party links
We do not include or offer third party products or services on our website. Wilderness First Aid Courses are hosted by Yamnuska. Accommodation, transportation or other services recommended on our website are for use at your discretion.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Users are able to change their personal information:
• By emailing us
• By calling us
How do we advertise using social and search services?
Do you purchase email or potential client lists from other organizations?
We do not purchase email lists, phone lists or any other prospect lists that contains personal information from organizations or agencies who collect information specifically for the use of selling personal information.
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 18. Children under 13 are welcome on certain of our courses with parental consent or when accompanied by a legal guardian.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• We may also send you additional information related to your product and/or service both before and after the departure.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be in accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at email@example.com and we will promptly remove you from all marketing correspondence.
The General Data Protection Regulation is the European Union data protection legislation. This is similar to Canadian and US legislation that we are currently in compliance with. We have policies that protect the capture of personal data and do not specifically develop advertising campaigns that market to anyone under the age of 17. We have no offices or locations in the EU zone and EU clients represent a very small portion of our overall client base. As with all of our data collection practices, clients can opt out of communication, obtain all information that we have captured about them, and request that we delete any of their personal information.
200 – 50 Lincoln park
Canmore, Alberta T1W3E9
Last Edited on 2015-11-04